January 20, 2015

Airplane Etiquette: 12 Rants

How about a little airplane etiquette?

Surely my readers don't commit any of these blunders, so my suggestion is to print a copy of this to bring on board. This works especially well because those who have a lower airline status tend to be more unaware. Slip this in a seat-back pocket in the row in front of you before the others board. This paragraph won't (shouldn't) print with the rest of the page.

Here's my rant for the year.

# 1 - Avoid cologne and perfume. Many people, like me, are actually allergic to cologne and perfume. Our sinuses get stuffy, we get a headache, and our eyes start to itch. Very uncomfortable for a flight of any duration. Use Beano®. Use deodorant. But don't try to mask it with cologne.

# 2 - Before reclining your seat, look back first to see if you're going to squash a laptop or bump a head. Give a polite warning. Then recline your seat back SLOWLY.

# 3 - Don't flop down in the seat. Doing so can crush whatever is going on behind you.

# 4 - Don't punch the seat-back display. The person in front of you can feel the lightest taps through the headrest.

# 5 - Similarly, the person in the seat in front of you can feel everything you shove into the seat-back pocket, especially if you let the elastic on the net snap back. (I'm a big offender for this one. I'm working on being more considerate.)

# 6 -The middle seat armrests belong to the guy in the middle seat. The window seat has an armrest by the window… AND the window. The isle seat has an armrest at the isle… AND the isle. The only thing the dreaded middle seat has is… nothing. Give the poor sap in the middle a couple of arm rests.

# 7 - Ugh, a plane full of roller-bags. I wish the airlines would charge for carrying on more than 1 item and for any item that's the size of a roller-bag. Checking bags should be free. Come-on people. Let's travel light out there.

# 8 - The window seat has the prerogative to raise or lower the window shade as desired. Still, it is polite, but not required, to consider the others. Lowering it a little is kind if others are watching a movie, using their laptop or sleeping. Raising it for someone reading a book is a kind gesture. If you aren't by the window, ask very kindly if you'd like the shade adjusted.

# 9 - Turn off the ringer and alert tones on your phone. Completely. There are enough dings and beeps on the plane. We don't need phones beeping and dinging for every email that arrives and meeting that we are missing. Keep your reminders to yourself.

# 10 - Unbelievably, I see people play movies, games and music on planes without headphones. Some yack on the phone loudly while boarding, sometimes even on speakerphone. Use headphones. Speak softly.

# 11 - Pay attention. If you intend to wrap up in a blanket or a big coat and sleep, ensure that you haven't thrown the end of your cover over onto another person.

# 12 - Sometimes flight attendants will suggest we stay seated after we reach the gate to let those with tight connections off first. Certainly, if we're arriving late, I support that. If we're arriving on time, I'm not so sure. I don't have a lot of sympathy for anyone booking a flight that doesn't give them sufficient time to make their connection. I should probably rethink that. There could be people who got a tight connection because of some other canceled or delayed flight, or some fault not of their own. Yeah, it's good to be considerate.


Bring an orange. Eat it on the plane. The smell of citrus is most often welcome on a flight.

April 8, 2014

My Recent Posts on LeadingAgile

I started working with LeadingAgile in 11/2012 on some complex enterprise agile transformations and other lean management consulting. Related to that, I've done most of my recent blogging over there on LeadingAgile's blog. Here are some of those posts:

I Don’t Estimate Software Defects, but it's not as simple as just that. If you follow my advice, you'll also have a zero-defect mentality and you'll fix defects as soon as you find them. In general, I want a conservative measure of velocity, so I don't record in my velocity anything that was unplanned. Therefore, I likewise Don't Estimate Spikes.

I'm fond of The Theory of Constraints and Brooks’ Law. In that post I evaluated Brooks' Law in light of the Theory of Constraints in a way that I hope helps the reader understand both concepts.

Lack of Predictability is Your Biggest Problem. The senior leadership in most organizations I work with seem to agree. They aren't very interested in agile's agility. They want their design-build-test teams and their program teams to be able to make and meet commitments so they can make appropriate capacity constrained commitments across the portfolio and to external stakeholders.

Agile Health Metrics for Predictability was perhaps my most popular post on LeadingAgile's blog.

In Bottom-Up Implementation & Top-Down Intent, I discuss my recommended approach to agile transformations.

Related to that, I wrote a post arguing that you should fix your Structure 1st: Why You Should Not Start With Practices

Part of your structure involves your design-build-test teams, also known as your Scrum teams. In Use Feature Teams. Yes, Use Component Teams I explaining these approaches and why I recommend using both.

What do Scrum teams do during the Release Sprint? Good question. This post has the answer. In short, many things, but not developing code that can't be tested immediately.

Oh, I also published an article in Agile Journal entitled Identifying and Improving Bad User Stories along with my friend and co-author Chuck Suscheck. We put another article up on sticky-minds: The Problems with Overachievers on Agile Teams.

January 15, 2014

What's DOING in Personal Kanban?

What do you do with Stories on your Personal Kanban that you are going to put aside for a day or three?

I'm committed to limiting my Work In Process (WIP) and to "stop starting / start finishing" but some stories/tasks just need to be put aside. I'm not talking about tasks that are blocked, waiting on someone else. Those I'll either flag or move to a Waiting/Blocked column. Rather, this post is about stuff that I need to stew on or need to come back to when my mind is ready. What do you do with those? Herein I'll tell you what I do, but I'm really interested in what you do. Please post your thoughts and ideas in the comments.

I don't have a HOLD column on my personal kanban wall. Hold seems to be a misnomer for me. It's a kind of lie. The work really still is in progress. It's WIP. I'm going to come back to it this week, maybe tomorrow, maybe even today. It ain't done.

I could split my task or story each time I feel the need to set one aside, putting part of it in DONE and part of it back in a ready column, but I kind of like my definition of what is a story, what is a task and what is a next-action (or sub-task). I don't want to monkey with that. Anyway, splitting stories is a kanban hazard.


For the following discussion you need to understand my context:
I have Projects (held in a folder) that get broken down into multiple Stories, each Story on its own stickie. Some Stories are stand-alone, not related to any Project.

I also have some Stories that have multiple "next-actions" (or tasks or sub-tasks, whatever you choose to call them). In the spirit of Getting Things Done (GTD), I note the next-action, or next several actions, on the Story stickie. Often, each one of these next-actions might take 5 minutes or less, so they don't seem to be a Story deserving of a stickie of their own.

So here's what I do for those tasks in that nebulous state of not done but not active either. I'd love for you to add your thoughts in the comments.


Some of my to-dos need time to stew, such as writing a blog post. I have lots of outlines and rough drafts. I create drafts quickly when the idea comes to me. Such activity never enters my personal kanban. In the spirit of GTD, if it takes less than a couple minutes to do, just do it. I very rarely create a Task or Story for such activity.

But when I select a draft blog post to finish, I put the blog-post Story on my personal kanban in DOING and leave it there until I'm done-done. But I won't finish it in one setting. I'll flesh it out and let it sit. I'll come back to it, pretty it up, put in some links and gather some photos, and let it sit. I'll proof read and polish it and paste it into blogger, and let it sit. I'll come back to it some morning to be sure it's ready to go, publish it, and tweet it. During all of that, I might add a next-action (sub-task) either into my draft blog post (such as "--insert photo here--") or onto the stickie (such as "trim the photos").

I'm pretty satisfied with how I do that.


Other times I'll have a to-do that I want to work on a little each day, such as practicing a coding kata or revising/rehearsing a short speech. Maybe I'll put a "next action" (sub-task) for each day of the week on the stickie and check them off as I go.

I don't usually leave those in DOING for the week. If I've done it for today, I don't like leaving it in the DOING column. I usually move them back to some ready column each day. But it's still in progress for the week.

I'm not completely satisfied with how I do that. Sometimes I've left such a story in DOING.

What do you think about this? Do me a favor and post your thoughts in the comments before you go.

June 10, 2013

Spike Solutions

I like James Shore's explanation of Spike Solutions. His focus seems to be on very short impromptu experiments (on the order of minutes). One thing about spikes that could use some more words are larger spikes. Sometimes I need to figure something out that may take more than a day. An example might be to experiment with one particular API for some new service I need to consume.

I recommend each team come to agreement on what's an acceptable maximum size for a spike. I recommend a day, or maybe two. If it will take more time than that, split it, just like you would for a story. Spikes need to have a clear acceptance criteria, a very specific question to answer. When the time-box is over, share the results with the team.

Often, such larger spikes are related to a user story and typically must be resolved before the story can be estimated. But for the spikes themselves, I recommend NOT estimating them. We want velocity to represent value added stories -- we want to measure the rate at which we add value. Either way, when using your velocity, when making release plans, you must understand your system and take into consideration when and how you come up with spikes and when you solve them. Do you find them late? Do you know about them but implement them late? If so, that represents unknown schedule risk.

I used to say that a consistent stream of day-sized spikes is good, but when I said that I would often forget to explain my context and assumptions. Having a continuous stream of new spikes that you solve almost as you create them makes sense if you are also doing continuous planning (without batching into large releases or without release commitments). Solving small spikes regularly keeps this activity from making velocity unstable.

Conversely, if you batch requirements into releases greater than, say, a couple months and if your organization is making release commitments, then in that case spikes represent risk in your backlog. Might want to knock out all spikes for the release right off the bat.


Wow, this is just my first post this year. I've been very busy with my LeadingAgile clients. It's time to get back to my writing!

November 15, 2012

Sketchnotes of Agile Immersion

Here are the sketchnotes from my November Agile Immersion workshop.

These sketchnotes were done by a business partner of mine, Jenny Trautman of evenview. Sketchnotes aren't the main thing evenview does -- sketchnotes are an artifact. What evenview does is help people bring innovative strategies into focus. They lead fun, high-energy meetings using interactive visuals that draw a team together. With their support, groups collaborate to develop a shared vision, create a plan for action, and implement their ideas. Use them for your next strategy meeting or kickoff.

By the way, this workshop is designed for everyone. No agile experience or programming skills required. All types of roles have found it benefical: product managers, marketers, managers, office managers, business development executives, developers, testers, CFOs, and etc. Check out this interesting blog post from a recent non-developer attendee.

October 29, 2012

Personal Kanban Retrospectives

At the end of each week I do a quick retrospective on my use of Personal Kanban, the tasks I've completed, and the week in general. I don't do anything elaborate or time consuming. Just a simple evaluation of how I'm doing.

I use two particular approaches to my personal kanban retrospectives more than any other.

+s and Δs

With Pluses and Deltas I think more about what worked well and what I want to change going forwards. Sometimes I use 'Regrets' instead of 'Deltas'. I do look at the tasks I accomplished, but with this approach my mind considers more than the tasks. For example, some of my notes from prior retros include things like: relaxed, haven't been inbox-zero for a while, did I forget to plan?, someone important linked to my blog post, got a great lead from someone, so-and-so is unreliable, such-and-such didn't pan out, well prepared for next course, successful partnership with so and so, good blogging this week, etc. I use index cards for this style retrospective.

Most Successful / Least Successful

The other approach I use lots is to simply arrange my completed tasks by how I feel about them. Some I feel really good about. Some weren't so successful. Maybe some are neutral.

I'll take notes, again on an index card, on these high points and low points.

Not a Commitment

What I don't do is compare my actual achievement against a plan. I do "plan" my week, but it's not a commitment to specific tasks. It's more of a re-prioritizing of the backlog and preparation for the days ahead. I use that time to make sure I don't miss any commitments or fail to prepare appropriately.

I hope you found this useful. What kind of Personal Kanban Retrospectives do you do?

Register now for my 11/5/12 Agile Immersion Workshop. This low cost day-long hands-on workshop will guide you through an agile project, from inception through the first couple iterations. Through this immersion, you'll understand agile 1st hand. Lunch is included.

October 24, 2012

What I Discovered About Personal Kanban and Getting Things Done

Not long ago I wrote about some changes I made to my personal kanban. Today I'm writing about why I do this. Much has been written about the benefits of using Personal Kanban and Getting Things Done (GTD) so I'm going to stick to what I personally get out of it.

I get uneasy when I have lots of unfinished projects around the house, half-read books languishing, things I've started and have forgotten about. ADD runs in the family so I'm likely an undiagnosed sufferer. When I rediscover something I once thought was important and have since forgotten, I remember why I thought it was important and feel bad for having not finished it. I feel stressed about needing to put one thing aside and finish the newly rediscovered badger. It's a little stressful. Not "I can't take it anymore!" stressful. Just a nagging background stress. There are plenty of stressors in my life so I don't want to add more if I can help it. And I can help it.

When I first started using them, GTD and Personal Kanban made matters worse. And better. It made me feel worse because now everything is visible -- all the half finished projects and incomplete initiatives. Yet it made me feel better, knowing that I won't forget anything. It also helped me prioritize my work explicitly and stick with that prioritization for as long as that prioritization made sense. My kanban helps me remember why things are in the state they are in, being intentional about what I choose to do.

After a while, GTD and kanban helped me reduce the backlog of partially completed work. It helps me focus on work already started. It helps me not start new activities that are of equal or lower priority -- or things that have a lower Cost of Delay. Seeing how much I have in process helps me to stop starting new work and to start finishing what I've already got going on.

I also discovered how much longer it takes me to finish tasks than I thought. Oh, yeah, "blog post"; I'll just typety type, a little proof reading, maybe a picture and I'll be done in half an hour. Heh. No, not really. Takes me a bit longer than that for the type of posts I do and the care I put into them. And there are all the other things: tweet it, email it to the person who requested I write about it, put a notice about it on some appropriate LinkedIn group, get interrupted for dinner, go to an Agile Atlanta meetup, decide to finish it tomorrow after work, and ultimately edit this post again because I thought of something else that should go in, like this paragraph. Anyway, kanban helps me understand that I'm an overly optimistic estimator. Understanding that helps me put stuff in the backlog instead of just starting it.

Now I feel much better. Sure, there are new things that come along that are Important, Urgent or have a High Cost of Delay, and I'll increase my WIP for a while. And that can be stressful. But it's a different kind of stress. No more is it "I have all this work and it's out of control". Now it's "I have some important work to do, but I know what it is, what state it's in, where it is stored, when it's due, and I feel in control." I still have a lot I want to do. But I'm in control.

October 2, 2012

Sprint "Commitments" are an Amortized Death March

Matt's tweet is provocative: Sprint "commitments" are an amortized death march.

If sprint commitments lead to a death march, something is wrong in your organization. Sprint commitments could be used by poor managers to browbeat the team.

Hey, you guys committed to this. I expect it to be done!

Not good.

The risk of a death march, however, is not the reason to not have a strong sprint commitment. You can (possibly) fix that problem. You can (possibly) have good, enlightened managers. Besides, there are many ways to use Scrum poorly. Should we throw out every misused practice?

No. But sprint commitments are dubious.

It's not the sprint commitment we are after. It's not what we really want in the end. It has no value on its own. What we're after is that thing we hope to get from having the sprint commitment. What we hope to get is a team that is committed to each other, working together to finish what they set out to do. We hope everyone works on what we agree to work on rather than whatever darn thing anyone wants to do. We hope to not have unfinished work at the end of the sprint.

Sprint commitments → no unfinished work at the end

Too bad this is a fallacy. The fallacy is that for each desired outcome B there must exist a cause A.

A → B

In complex adaptive systems it doesn't always work out that way. I might even say it rarely works that way. Whether the sprint goes well or poorly, there are side effects of such policies. But this post isn't about the side effects. For the manager, though, when the sprint goes poorly the best possible outcome is...

Darn, this is harder than anticipated. But I committed to getting it done. Guess I'll put in some overtime.

If what is committed to is generally kept low (appropriate), pace should be sustainable over the long run even with some rare overtime. When appropriate overtime does happen:

That stunk! Not doing that again. Let's commit to less and plan better.

In this way, sprint commitment should drive careful planning.

But is careful planning in batch necessary or is it waste? It can be useful in some contexts, but bogus in others. What's the point of a sprint commitment if you are committing to something very small, knowing that you are going to add more work to the sprint? If we plan less work to meet a strong sprint commitment, and also plan to add more work to the sprint later, then we are approaching continuous planning and might as well make the jump to iteration-less flow (e.g. and use Kanban).

We want a stable velocity. We want teams to be predictable. But requiring a strong sprint commitment is neither necessary nor sufficient. It's other stuff that makes us predictable, namely: finishing sprints cleanly every time; good backlog grooming practices; good story estimation practices (if using Scrum); limiting WIP; not starting work you can't finish in time; the "keep it working" principle; refactoring and SOLID design principles; good release planning and intelligent use of spikes; and so forth.

Just work directly on that stuff.

Truthfully, I've used sprint commitments and have also gone without them. They are useful in certain context, and dangerous in others. I consider the leadership, the managers and scrum masters, the team's agile experience, and how much time I'll have to coach the team before making the call on sprint commitments.

Related Articles:

Matt Barcomb wrote a nice article on good and bad commitments. Go read that and the very thoughtful comments posted in reply.

I briefly touched on sprint commitments in my post on unstable velocity.

September 22, 2012

Space Theories

I once created an agile space that my teams could choose to use. They had decent cubes they could also use. (Decent cubes -- an oxymoron?) Anyway, when the space was created it got used lots. Over time, it got used less. Late one night I pondered why and came up these thoughts. I'm posting it just for fun. Consider your space in light of these thoughts.

The Distance Theory

The likelihood of a team voluntarily using an agile space...

  • is indirectly proportional to their proximity to each other.
Teammates are unlikely to use the shared space if their cubes are only three steps apart.
  • is directly proportional to the sum of the distances between the cubes of the team members.
The more scattered the members are, the more likely they are to meet in a common location. Therefore, the likelihood of a team using the space may be proportional to the team size. This rule holds as long as that aforementioned sum of the distances is greater than the sum of the distances from the cubes to the agile space.
  • is directly proportional to their proximity to it relative to their proximity to each other.
No one will use an agile space that is much further away than whichever cube is most central.

The Equipment Theory

The likelihood of an individual voluntarily using an agile space...

  • is directly proportional to the computer speed and display size of the team computers relative to that of the computers in their cubes.
Equip the agile space with the most powerful PCs and beautiful monitors, and keep it that way.

The People Theory

The likelihood of a team voluntarily using an agile space...

  • is directly proportional to likelihood that the team-lead (or some core, key individual(s)) can usually be found the lab.
Social aspects and the exchange of info/ideas matter.
  • is directly proportional to the cohesiveness of their tasks.
Programmers working on disjoint tasks are less likely to use a shared space.
  • is indirectly proportional to the number of teams using that space.
I can easily listen in or tune out discussions between my team members. Discussions between members of other teams are not easily tuned out. (Cognitive dissonance.)

The Environment Theory

The likelihood of an individual voluntarily using an agile space...

  • is directly proportional to the positiveness of daylight.
Daylight is a positive and negative factor.
  • Daylight good.
  • Glare bad.
  • Looking at distant objects good. Reduces eye strain.
  • Heat bad.
  • Working shades are good.
  • Dysfunctional shades are bad.

September 10, 2012

Standup Around Innovative BVCs -- The CNN Agile Tour

At the CNN Agile Tour put on last week through Agile Atlanta I noticed a couple Big Visible Charts (BVCs) of a sort I don't think I had ever seen before. One of them is a list of tasks that need to be done pertaining to delegating some responsibility and moving some permissions to other people. Multiple teams have a standup around this board. It looks nothing like a card wall. Other than the fact that it doesn't look like a card wall, what it looks like doesn't matter. So I'm not including a picture. No one should try to do what they did.

The point here is that they were innovative in coming up with a BVC that radiates status and helps them communicate. Too many teams get stuck in a rut, using the same old ineffective ways of doing their standup. And often abandon the practice altogether.

The Tours

It was neat to see the Kanban being used by one of the teams and to talk about how they were using it and what they were getting out of it. It was cool to talk about their facilities and compromises they made and how the layout impacts pairing and team size. And we had good discussions about estimating tasks and stories. And other stuff too.

We've had prior tours as well and in each the host has had surprising candor, discussing the honest state of their agile practice including their current struggles.

Alex Kell wrote a nice post about the earlier Agile Tour @ Allure.

And the RedPrairie Agile Tour was neat because we got to sit in on an end of iteration innovation demo, a kind of a technical show and tell across several teams of some neat new technologies they've experimented with or put into place.

I'm planning other tours as well. Follow me on twitter and subscribe to the Agile Atlanta yahoo group to make sure you don't miss the next one.

Each company that has hosted a tour has gotten something out of these tours as well. Let's set one up at your company. Give me a call or drop me an email today.